Last Updated: July 30, 2026
MOTIVA WATER respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect the following types of information:
Information You Provide
When you submit a contact form, request a quotation, send us an email, or communicate with our team, we may collect:
- Your name
- Company name
- Email address
- Telephone number
- Country or region
- Project location
- Wastewater source and treatment requirements
- Flow rate, water-quality data, discharge targets, and other project information
- Drawings, reports, specifications, or other files you choose to provide
- Any other information included in your message
Please avoid submitting sensitive personal information that is not necessary for your inquiry.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Visit date and time
- Cookie or similar technology identifiers
This information helps us operate, secure, and improve the website.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries and quotation requests
- Review wastewater treatment requirements
- Prepare preliminary technical or commercial proposals
- Communicate about products, projects, delivery, and support
- Provide requested documents or technical information
- Improve our website, products, and customer service
- Prevent fraud, misuse, and security incidents
- Maintain business and legal records
- Comply with applicable laws and regulatory requirements
- Send relevant business communications where permitted by law
We do not use personal information for automated decision-making that produces legal or similarly significant effects.
3. Legal Bases for Processing
Where applicable data-protection law requires a legal basis, we may process personal information on the basis of:
- Consent, where you have given permission
- Contractual necessity, including steps taken before entering into a contract
- Legitimate interests, such as responding to business inquiries, improving our services, protecting our website, and managing customer relationships
- Legal obligations, where processing is required by law
You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before consent was withdrawn.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Maintain website security
- Understand website traffic and performance
- Measure the effectiveness of website content or advertising
Where required by applicable law, non-essential analytics or marketing cookies will be used only after you provide consent. You can change your cookie preferences through the cookie settings provided on the website or through your browser settings. Current UK guidance requires clear information and appropriate consent mechanisms for non-essential cookies and similar technologies.
Disabling certain cookies may affect some website functions.
5. How We Share Information
We may share personal information with trusted parties where reasonably necessary, including:
- Website hosting and cloud service providers
- Email, communication, and customer-management service providers
- Website analytics and security providers
- Technical, engineering, manufacturing, logistics, or project partners involved in responding to your request
- Professional advisers such as accountants, auditors, insurers, and legal advisers
- Government authorities or regulators where disclosure is legally required
These parties may only use the information for the relevant service or lawful purpose.
We do not disclose personal information to unrelated third parties for their independent use unless you have authorised us to do so or the disclosure is required by law.
6. International Data Transfers
Because MOTIVA WATER serves international customers and may use service providers located in different countries, personal information may be processed outside your country or region.
Where required by applicable law, we use appropriate contractual, organisational, or legal safeguards to protect personal information transferred internationally.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to your inquiry
- Manage a business or project relationship
- Prepare or perform a contract
- Maintain required business records
- Resolve disputes
- Protect our legal rights
- Meet legal, tax, accounting, or regulatory requirements
When information is no longer required, we will delete, anonymise, or securely dispose of it where reasonably practicable.
8. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, email system, or internet transmission method can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request transfer of your information
- Withdraw consent
- Object to direct marketing
- Lodge a complaint with an appropriate data-protection authority
These rights may be subject to legal conditions and exceptions. GDPR and UK GDPR guidance recognises rights including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and regulatory complaint.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing a request.
10. Marketing Communications
Where permitted by law, we may send relevant product, project, or business information to existing contacts or people who have requested such communications.
You can stop receiving marketing emails at any time by:
- Using the unsubscribe option in the email, where available
- Contacting us directly
Service-related communications concerning an active inquiry, order, project, or contractual relationship are not considered marketing communications.
11. Third-Party Websites
Our website may contain links to external websites or services.
MOTIVA WATER is not responsible for the privacy, security, or content practices of third-party websites. You should review their privacy policies before providing personal information.
12. Children’s Privacy
This website is intended for business and professional users and is not directed to children.
We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.
The latest version will be published on this page with an updated revision date.
14. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
MOTIVA WATER
Email: [miranda@motivacn.com]
Address: [Southwest corner at the intersection of Xin’an Road and Leshan Street, Fangzi District, Weifang City, Shandong Province]